Accessibility Statement

Our Commitment to Accessibility

Cold Storage Solutions, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve substantial conformance with these guidelines.

We believe that everyone should have equal access to information and services on our website, regardless of ability. Our goal is to provide a website that is accessible to the widest possible audience, regardless of technology or ability.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities. Conforming to these guidelines helps make the web more user-friendly for everyone.

WCAG 2.1 Level AA are the current recommended standards for web accessibility and are used as the basis for many accessibility laws and regulations worldwide.

We are actively working to identify and address accessibility barriers across our digital properties. While we strive for full conformance, we recognize that accessibility is an ongoing process, and we are committed to continuous improvement.

Accessibility Measures

We take the following measures to ensure accessibility of our website:

• Semantic HTML: We use proper semantic markup throughout our website, including appropriate heading structures, landmark regions, and meaningful element tags, to ensure content is properly structured and understandable for assistive technologies.
• Keyboard Navigation: Our website is designed to be fully navigable using a keyboard. All interactive elements, including menus, buttons, forms, and links, can be accessed and operated without requiring a mouse.
• Alt Text for Images: All meaningful images on our website include descriptive alternative text (alt text) that conveys the content and purpose of the image. Decorative images are marked appropriately to be hidden from assistive technologies.
• Color Contrast: We ensure sufficient color contrast between text and background colors throughout our website, meeting WCAG 2.1 Level AA requirements for visual accessibility.
• Form Labels: All form inputs are properly associated with visible labels, and required fields are clearly indicated. Error messages are programmatically associated with form fields.
• Focus Indicators: Visible focus indicators are provided for all interactive elements to help keyboard users track their position on the page.
• Skip Links: A skip link is provided at the top of each page to allow keyboard users to bypass repetitive navigation and go directly to the main content.

Known Accessibility Issues

We are actively working to identify and address any accessibility barriers. If you encounter any accessibility issues while using our website, please contact us so we can address the issue promptly.

Currently, we are aware of the following potential areas for improvement:

• Some third-party integrations may not fully conform to WCAG 2.1 Level AA standards.
• Video content may not always include closed captions or audio descriptions.
• Some documents may not be fully accessible to screen readers.

We are actively working to address these issues and improve accessibility across all areas of our website.

Third-Party Content

Our website may contain links to third-party websites, embedded content, or integrations with external services. While we strive to ensure accessibility on our own website, we cannot guarantee the accessibility of third-party content.

We encourage third-party content providers to adhere to accessibility standards and periodically review such content for accessibility. If you encounter accessibility barriers with third-party content, please let us know, and we will work with the provider to seek a solution.

Feedback and Reporting Accessibility Issues

We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know. We take all feedback seriously and will consider it as we evaluate ways to improve accessibility.

You can report accessibility issues through the following channels:

• Email: [email protected]
• Phone: +1 4172885452
• Mail: Cold Storage Solutions, Inc., 230 KENNETH WELCH DR, Lakeville, MA 02347
• Contact Form: Use our contact page to submit feedback

Please include the following information when reporting an accessibility issue:

• A description of the accessibility barrier you encountered
• The URL or page where you encountered the issue
• The browser and assistive technology you were using
• Your contact information for follow-up

We aim to respond to accessibility feedback within 5 business days and work toward a resolution within 10 business days.

Contact Information for Accessibility Concerns

For questions, concerns, or feedback regarding accessibility, please contact us:

Review Date

This Accessibility Statement was last reviewed and updated on January 15, 2024.

We review and update this statement periodically as we continue to improve the accessibility of our website. The next scheduled review is January 2025.

Enforcement Procedure

If you are not satisfied with our response to an accessibility issue, you have the right to file a complaint. Here are the steps for filing a formal accessibility complaint:

1. Internal Review: First, submit your concern in writing to us at [email protected] or via mail to our address listed above. We will conduct an internal review and respond within 10 business days.
2. Escalation: If you are not satisfied with our response, you may escalate your complaint to the U.S. Department of Justice's Civil Rights Division, which handles complaints related to accessibility under the Americans with Disabilities Act (ADA).
3. External Resources: You may also contact your local or state disability rights organization or file a complaint with the relevant state agency that handles accessibility complaints in your jurisdiction.

For more information about filing an ADA complaint, visit the ADA website.

Technical Specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML5
• CSS3
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of this website, there may be some limitations. Below is a description of known limitations, and potential solutions:

• Archived Documents: Some older documents may not be fully accessible. If you need an alternative format of any document on our website, please contact us and we will provide it in an accessible format.
• Third-Party Content: We cannot guarantee the accessibility of third-party content embedded on or linked from our website. We will work with third-party providers to improve accessibility where possible.
• Interactive Features: Some complex interactive features may not be fully accessible to all assistive technologies. We are working to improve these features.

Approval

This Accessibility Statement is approved by:

Cold Storage Solutions, Inc.
Management Team